Open: Enterprise AI customer support
Open is an AI-powered, all-in-one customer support and communication platform used in production by Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies. We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp.
The Problem
The current customer support and communication landscape faces three fundamental challenges:
Scaling without sacrificing quality
Companies struggle to manage increasing ticket volumes across channels while maintaining high customer satisfaction. Adding headcount isn't sustainable, and current tools lack the intelligence to keep up.
Fragmented and unintelligent tools
Businesses rely on a disconnected array of systems—one for email, another for phones, and another for chat. These tools don't communicate, and even AI-based solutions are often limited to handling basic inquiries, leaving agents burdened with complex tasks. Most companies use multiple tools to talk to customers and understand them better. This should be one.
Inadequate AI for Enterprise Needs
Current AI agents are optimized for basic, repetitive tasks like FAQs or simple ticket routing. They fail to handle the complexity of enterprise operations, where business rules, workflows, and logic require tailored, context-aware AI that can adapt to each organization's unique needs. Enterprises need AI that doesn't just automate—it understands, acts, and integrates into their processes.
This inefficiency leads to slow resolutions, frustrated customers, and rising costs.
Our Solution
AI at the Front Line
Open.cx's AI manages all channels—web, phone, email, WhatsApp, chat, SMS, and Slack—delivering fast, accurate, and consistent responses for every interaction.
Clear Handoff to Humans
When human intervention is needed, Open.cx simplifies the transition, allowing AI and human agents to collaborate effectively in a unified workspace.
Optimized for Complex Support
We excel at handling advanced (L2 and L3) tickets, from technical troubleshooting to intricate workflows, going far beyond basic automation.
Trainable
We integrate with 28+ training sources (Notion, Confluence, Google Drive, Dropbox, and more), so wherever your customer support knowledge resides, we can sync it with the AI.
Enterprise-Grade Features
Customizable workflows, deep business logic integration, and advanced automation give you complete control over your AI channels, settings, phone numbers, and more.
Massive Customer Understanding
Our Voice of Customer (VOC) feature provides actionable insights from every interaction, helping businesses improve products and prioritize features.
About the Team
Our team consists of programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist. We're a research-based company currently working on releasing Support-Bench, the world's most comprehensive AI customer support benchmark.
Mohammad Gharbat, Founder
Building Open.cx
Get in Touch
If your company gets more than 5,000 support tickets per month, we can help. We have a high-touch approach and our product is designed to be intuitive and enjoyable to work with.
Contact mo@open.cx or book a discovery call.